We provide the following services under the ACC Sensitive Claims Service: All providers now offer Teletherapy. Services can be by phone or video.

Is to help clients:

• Feel comfortable and validated for seeking assistance

• Help determine what type of Provider could best deliver the services to
  meet the their needs

• Know what ACC funded services are available

• Decide whether they wish to proceed with ACC services

• Have an opportunity to meet and feel comfortable with the Service Provider without pressure that they have to continue with that Provider

This Service is for the Provider to identify the needs of the Client and work with the Client to determine the most appropriate service(s) to address those needs. The following services will considered.

Support for Next steps: This Service is to support clients who are not eligible for ACC services under the Sensitive Claims Service.

Short Term Support to Wellbeing: This Service provides support to clients who require short-term intervention to support their wellbeing and do not wish to pursue or require Cover for a mental injury through a Cover and Wellbeing Plan or Specialist Cover Assessment.

Coverpathways: In the new ACC contract there are two ways a client can be accepted for Treatment. The first is if a Cover and Wellbeing Plan is completed. Here the Lead Service Provider determins that it is clinically appropriate for them as the Lead Service Provider to assess the clinical presentation and needs of the client (Pathway A).
The alternative way is for a Specialist Cover Assessment where the Lead Service Provider has determined that the client requires an assessment with an approved Named Assessment Provider (Pathway B).
Both of these routes are to determine the presenting injuries, the causation link to these injuries and appropriate treatment and support or rehabilitation needs.

Is to help ACC determine the client’s eligibility for cover and entitlement. This is normally done by a Clinical Psychologist

To provide a tailored well-being service to achieve recovery from, or the self-management of their covered mental injury. Service Providers such as Social Workers, Occupational Therapists, Physio Therapists and Dietitians can be ustilised.

Is to support clients who are not eligible for ACC funding to find and transition to other non-ACC Providers or another funding mechanism with the same Providers.

Is to provide the client who is self-managing with support as required after Treatment

Managing or removing any social barriers that prevent or limit a client's ability to engage in ACC services.

Provision of education and support to family members about the effects of sexual abuse.